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Is Embroidery Included in the Price? What is the Size Guideline? |
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- Our new pricing calculator gives you total cost of your order depending on the number of embroidery locations and total quantity purchased. Visit our [Quick Quote] page for details.
- All prices include up to 6 colors in the logo. The 1st logo setup is free of charge!
- In general, the maximum embroidered logo size is at 2.25" high x 4" wide or up to 10,000 stitches. Logos exceeding our size limit is subject to embroidery upcharge. However, more than 90% of logos we come across fits under our size guideline. For detail logo specs and file format, visit the following links:
[Custom embroidered caps logo specs] |
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Do You Charge for Setup? |
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- Your 1st logo setup is FREE!
- For additional logo designs on the same cap or garment, there is a $35 setup charge per additional logo design.
- We keep all our customers' logo on file indefinitely. Once you get your logo setup, you'll never have to pay for setup fee again. |
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How Much for More Than 1 Logo Embroidery? For Example, Do I Have to Pay More If I Want To Put 1 Logo on The Front and 1 Logo on Back of a Cap? |
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- Yes, there is an additional embroidery charge for the 2nd logo (and the 3rd for that matters).
- Our new state-of-the-art real-time price calculator will give you total costs of any order, undecorated or with custom embroidery.
- Simply choose the number of custom embroidery location you want under "Get A Quote" on the product page, and the calculator will give you the unit cost according to total quantity purchased.
- Custom embroidered apparel or cap prices include up to 6 colors per logo, up to 10,000 stitches for the 1st logo, and up to 5,000 stitches for additional embroidery locations.
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I Don't Have a Logo. Can You Help? |
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- Sure! Please go to our Custom Logo Center for all the resouces we have to help you design a new custom embroidery logo. |
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I Have My Own Design, What Do I Do Now? |
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- If you have an electronic copy of your artwork, email it to us at art@acelogowear.com . We prefer files in the following format: EPS, TIFF, PDS and JPEG. Most of the times the people who print your business cards should have your logo or artwork in 1 of these formats. If you don't have your artwork in an electronic format, but have a clean laser print out of the design in colors, send it to us at:
AceLogoWear.com
170 E. 17th St.
#208
Costa Mesa, California 92627
Attn: Art Dept |
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Can I Request a Sample? |
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- You can purchase samples embroidered or blank. Please use our price calculator by going to the specific product you are interested to get the final cost. Blank cap samples can not be returned. Embroidered items are non-refundable. |
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Can I See a Sample of My Embroidery? |
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- A scan of your embroidered logo will be emailed to you within 48 hours of order & payment confirmation. This service is free of charge with any custom embroidered orders. The cost of the service is $50 without an order in house. |
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Is There a Min Quantity? Can I Combine Styles/Sizes? |
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- You can combine styles, colors/sizes to meet our minimum but there is a 12 pc min per color per style for caps.
- Hats require different tooling, and therefore can't be combined with shirts and jackets. But you can mix and match different caps. Again, 12 pc min per style.
- There is no min requirement for blank hats. But there is a higher handling fee. |
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What About Custom Colors? |
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- We offer custom colors on all custom logos, but not on our caps unless the quantity exceeds 1,000 pcs. |
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How Long Before I Receive My Order? |
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- After you approve the logo scan (sent within 48 hours), we will ship your order in 7~12 working days via UPS ground unless you want expedited service (call customer service for details). It takes 3~5 days for UPS ground to get to anywhere in the continental US. |
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Cancellation |
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- We will send you a
sample sew-out, i.e. a copy of your design embroidered on a piece of
fabric before production. If you are not happy with the logo sample
you receive in your email, we will be more than happy to fix it
until you are satisfied.
- Once the sample is sent to you, you will be
charged for the design.
- Once this sample is approved, we will
proceed with production and from this point your order can not be
cancelled or returned unless we made a mistake, say wrong product or
logo colors. |
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Defective Products |
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- If there is a defect on
the product, please call customer service and we'll be happy to
arrange an exchange or refund on the defective pieces.
Note that no return will be accepted unless there is a
Return Authorization issued by AceLogoWear.com. Claims must
be reported within 15 days of recipts of goods. Please check your
merchandize upon receipt. Only defective goods can be returned
within 30 days of receipt of merchandize once a Return Authorization
is issued.
- Although we pride ourselves in providing
quality embroidery work, please note that embroidery is a mechanical
process. A needle is doing the sewing, so each hat will have its own
characteristic due to machine variance. |
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Sizing Problems |
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- We are not responsible
for sizing issues once the order is confirmed and your logo
embroidered. To avoid fitting and sizing problems, please purchase
samples prior to your production orders. |
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Logo Colors |
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- We will match your logo
color the best we can. If you have a Pantone color for your logo, we
will try to match that. All Pantone colors must
be clearly indicated on the order form. But remember
embroidery threads have a sheen that is unique. It is virtually
impossible to match them to colors on paper. If you request red, we
will use our generic red unless a specific Pantone color is
indicated on your order form. |
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Do You
Do Personalization on Your Hats, Say Embroidery A Different
Number or Name on Each of My Cap? |
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- Yes at $6 per name per piece personalized, regardless of quantity ordered. |
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Do You Handle Large Quantity? |
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- Yes we do. Discounts
are given to large quantities, and we offer custom hats design
service and off shore production for large orders. The quantity
requirement for off-shore production is 1,000 pcs. The lead time is
usually 60 to 90 days. |
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